About

About the RoleWe’re looking for proactive and customer-focused Technical Support Engineers to join our growing support team.This role would suit someone with experience in 1st Line or 2nd Line support, who enjoys problem-solving, delivering great service, and working with a variety of technologies.You’ll be the go-to person for diagnosing and resolving technical issues — keeping systems running smoothly and ensuring customers get the best possible experience.Key ResponsibilitiesProvide 1st and/or 2nd line support to internal users or external clients (via phone, email, or ticketing system).Diagnose, troubleshoot, and resolve hardware, software, and network issues.Escalate complex incidents to 3rd Line or specialist teams when required.Maintain accurate records of all support requests and solutions.Assist with system setups, updates, and configurations.Work collaboratively with other teams to improve system reliability and user satisfaction.About YouYou’re a problem-solver with strong communication skills and a genuine interest in technology.You enjoy helping others, take ownership of your work, and thrive in a fast-paced environment.Essential Skills & Experience:Experience in a 1st Line or 2nd Line Technical Support role.Strong understanding of Windows OS / Microsoft 365 / Active Directory.Knowledge of network fundamentals (DNS, DHCP, TCP/IP, VPNs).Experience using ticketing systems and remote support tools.Excellent customer service and communication skills.Desirable:ITIL awareness or certification.Experience supporting macOS, mobile devices, or clou