About

We’re looking for a Field Delivery Manager to lead a team of engineers delivering exceptional service to customers – with a particular focus on one key client, making up around 60% of the role. If you thrive on leading teams, driving performance, and ensuring safe, efficient service delivery, we want to hear from you What you’ll do: Lead, coach and manage a team of field engineers across multiple sitesEnsure safety, compliance, and outstanding service are maintained at all timesSupport and supervise performance to meet operational KPIs and customer expectationsBuild strong customer relationships and manage any on-site issues or complaintsMonitor budget performance, cost control, and identify efficiency opportunitiesCoordinate call-out rotas, equipment, fleet use, and engineer schedulesIdentify training needs, onboard new engineers, and support succession planningAct as a key support to the Service Delivery Manager when required What we offer: Competitive salary and overtime ratesCompany van, fuel card, tools, and PPE provided25 days paid holiday plus all bank holidaysPaid sick leaveComprehensive benefits package, including: 7% matched pension contribution, life assurance, employee assistance programme, referral scheme, high street discounts, cycle-to-work scheme, discounts on Johnson Controls productsExtensive on-the-job and cross-training opportunitiesSupportive and collaborative team environmentAccess to business resource groupsLong-term career development opportunities What we’re looking for: Previous experience in the fire suppression industry is essential – candidates without this will not be consideredProven experience managing teams in a field-based engineering environmentStrong leadership, coaching, and perform