Location: Central London Salary: £55,000 - £60,000 per annum

Employment Status: Permanent, Full-Time

The Opportunity

We are seeking a highly motivated and experienced Facilities Manager to oversee a portfolio of commercial properties in central London. This is a critical, hands-on position requiring the successful candidate to be on-site five days a week to ensure exceptional service delivery, maintain rigorous health and safety standards, and manage service charge budgets effectively.

This role requires someone available for an immediate start who thrives in a fast-paced, client-facing environment.

Key Responsibilities and Deliverables

Reporting to the Senior Facilities Manager, you will be accountable for the full scope of facilities services across your allocated portfolio.

Operational Excellence & Customer Experience

• On-Site Management: Serve as the principal point of contact for all facilities-related advice and guidance for occupiers and visitors.
• Customer Service: Implement and deliver the company's customer experience initiatives to ensure a consistently high level of service across all sites.
• Reactive Maintenance: Ensure all reactive maintenance and day-to-day service requirements are addressed in a timely, cost-effective, and professional manner.
• Stakeholder Liaison: Regularly liaise with surveyors and asset managers, informing them of occupier matters that may influence valuation or investment strategy, and monitoring tenant compliance with lease covenants.

Financial and Contract Management

• Budgeting: Manage the financial performance of the properties, including preparing detailed service charge budgets and administering non-recoverable budgets.
• Financial Reporting: Monitor agreed budgets, conduct quarterly variance reporting, and manage service charge reconciliation in line with agreed accounting practices.
• Procurement: Oversee the procurement of all site supplies and services in alignment with the company's internal procurement programme, ensuring the use of accredited contractors and approved purchase order systems.
• Contractor Oversight: Monitor and review contractor performance against agreed Service Level Agreements (SLAs) and established quality standards.

Compliance, Health & Safety, and Risk

• HSE Compliance: Establish and maintain stringent Health, Safety, and Environmental (HSE) arrangements in accordance with best practice, regulatory requirements, and the company's comprehensive risk management programme.
• Audits: Work to resolve all risks identified in independent risk assessments and actively participate in internal audit processes and site compliance inspections.
• M&E Systems: Be fully familiar with all Heating, Ventilation, Mechanical, and Electrical (M&E) equipment across each building, ensuring maintenance contracts align with O&M manual requirements.
• Emergency Planning: Maintain, test, and implement robust disaster planning procedures, including coordinating regular fire evacuation and bomb drills.
• Site Records: Ensure proper site regulations are established, and permits to work are issued for all contractor activities. Maintain accurate site records in line with industry best practice.

Required Qualifications, Skills, and Experience

• Commercial Site Experience: Mandatory experience managing complex, multi-tenanted commercial properties is essential.
• Availability: Must be able to start immediately or within a short notice period.
• Qualifications: Possession of an IWFM / BIFM qualification, or similar professional qualification in facilities management.
• Financial Acumen: Proven experience in preparing and managing service charge budgets and complex financial reconciliations.
• Communication: Excellent verbal and written communication skills with demonstrated success in managing diverse stakeholders (occupiers, contractors, clients, and internal teams).
• Technical Knowledge: Sound understanding of M&E systems, building fabric, and statutory compliance (e.g., water hygiene, asbestos monitoring).
• Adaptability: A strong advocate for change and continuous operational business improvement.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.