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My client, a leading international law firm based in the City, are seeking a Facilities Helpdesk Operator to join their Facilities team with a shift of 10am – 6pm.THE ROLEThe Facilities Helpdesk Operator role is responsible for providing high quality customer service to the London Office by being the central point of contact for all building related issues. As well as managing the inbox, the operator is responsible for maintaining the CAFM system and its supporting systems. The role is an important interface with both internal teams like Office Services and Reception, and external service providers. They will be a good communicator at all levels, used to working within a corporate environment and familiar with all aspects of Facilities Management. DUTIESManage, control and monitor efficiently the day-to-day operation of the Helpdesk function.Effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate. Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request. Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Helpdesk. Produce a variety of reports regularly, collation of statistics and any other reporting / analysis requested. Manage Helpdesk administration and facilitate training requirements. Carry out modifications and updates on system data regularly and maintain an effective filing system. Capture Events and associated requirements for efficient and smooth delivery of service.Management, uploading and amendment of asset information held in CAFM system and helpdesk operation. Liais