About

• Facilities Helpdesk & Compliance Manager
• Department: Facilities
• Employment Type: Permanent - Full Time
• Location: Skegness
• Reporting To: Gavin Scott

• Description
• About the Role

• We’re looking for a passionate and detail-driven leader to join our Facilities Department at Butlin’s Skegness Resort, where maintaining compliance isn’t just a task—it’s a fundamental priority.

• As our Helpdesk & Compliance Manager, you’ll lead a dedicated team responsible for coordinating all maintenance and repair work across the resort. You’ll work closely with the Facilities Head of Department, senior resort managers, and other department leaders to ensure that technical jobs are not only completed efficiently but always meet our rigorous compliance standards.

• In this fast-paced, high-energy environment, you’ll oversee the use of our in-house systems to manage both planned preventative maintenance and reactive tasks. Your role will be central to ensuring the resort remains fully compliant with Health & Safety regulations, Butlin’s internal policies, and all relevant legislation. You’ll be the key point of contact for contractors, leading meetings and briefings, and following through on action plans to guarantee that every job aligns with our compliance framework.

• You’ll bring a sharp eye for detail and a commitment to driving consistent standards across all areas of the resort, always with the guest experience in mind. Your leadership will extend to recruiting, training, and developing your team, ensuring they are equipped and motivated to uphold our standards. Regular one-to-one meetings and personal development plans will be part of your approach to fostering a culture of accountability and growth

• This role demands someone who leads by example, inspires others, and understands that compliance is not just about ticking boxes—it’s about creating a safe, efficient, and exceptional environment for both guests and team members. No two days will be the same, and you’ll need to thrive on thinking quickly, adapting to challenges, and keeping our resort running smoothly.

• Our resort operates year-round, and this role covers 40 hours per week across five days, with shifts available between 8am and 10pm. Flexibility is essential to meet the dynamic needs of the resort and ensure compliance is upheld at every turn.

• About You
• We’re seeking a passionate and experienced leader from a detail-oriented environment such as maintenance, construction, or facilities management. You’ll need to demonstrate strong planning and prioritisation skills, along with the confidence to communicate effectively and engage with teams across all levels of the organisation. A curious mindset is essential, as is the willingness to challenge existing processes and drive continuous improvement.

• You’ll bring a proactive attitude and a high level of self-motivation, with the ability to solve problems independently while also working collaboratively within a team. While your technical skills and experience are valuable, we place equal importance on your mindset, approach, and attitude—these are what truly set exceptional leaders apart.

• A genuine passion for leading and developing others is key. You’ll be committed to supporting your team through regular one-to-one conversations and coaching, helping them grow and succeed in their roles.

• Above all, you’ll be driven by the desire to deliver outstanding experiences to our guests. Every interaction matters, and you’ll constantly seek ways to enhance and elevate the guest journey wherever possible.