About

• Suffolk County Council
• Address: Lowestoft Library, Clapham Road South, Lowestoft NR32 1DR – On-site working
• Salary: £25,185 per annum (pro rata)
• Hours: Post 1 26.25 hours per week (to be worked M - 4.25 T - 4.25 W 4.25 T 9.25 F 4.25) and Post 2 No guaranteed hours. As and when required
• Contract: Post 1 Permanent and Post 2 Casual basis

• At Suffolk County Council we’re passionate about improving the future for our customers, our communities and the environment. If you are too, join us as a Relief/Facilities Assistant and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy. Reimagine the possibilities.

• Your role and responsibilities

• As a Relief/Facilities Assistant, you’ll play a key role in the day-to-day operations of the library, ensuring it remains a safe, clean, and functional space for all users.

On a typical day, you might

• carry out regular security patrols within and around the building
• maintain security, acting as key holder, and assisting with public order, taking appropriate action to ensure safety of users and staff
• support groups and organisations using rooms for hire, ensuring smooth setup and providing assistance with catering arrangements as required
• maintain high standards of cleanliness and presentation
• perform basic repairs and maintenance tasks
• move goods, stock, and furniture as needed
• assist staff with activities and services throughout the building
• be customer-orientated and achieve good customer relations.
• This is a physically active role that involves bending and lifting.

• You will need

We’re looking for someone who is

• a visible and proactive presence in the building
• confident in dealing with difficult or disruptive individuals
• skilled in basic DIY and maintenance tasks
• familiar with health and safety requirements
• able to communicate effectively with a wide range of people
• comfortable using IT systems including email and online forms.
• You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

• The team

• Facilities Assistants work within Suffolk Community Libraries’ local branches, forming an essential part of the facilities and support team. The team collaborates closely with library staff, volunteers, community groups, and other council services to maintain safe, welcoming, and well-maintained environments for all users. By supporting day-to-day operations and events, the team helps promote inclusive access to learning, information, and community engagement.

• Empowering Everyone

• We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
• For more information

• Please contact Jo Wilde at jo.wilde@suffolklibraries.co.uk for a casual conversation.
• How to apply

• Step 1 – Read the Job and Person Profile (JPP) (Word).
• Step 2 – Click ‘Apply Now’ to start your online application.
• Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
• Tell us about a situation where you had to manage a disruptive or challenging individual. What steps did you take and what was the outcome?
• Give an example of how you managed your tasks during a busy day with minimal supervision.
• How do you demonstrate fairness and inclusivity in your day-to-day work? Can you give an example?
• Step 4 - Upload a CV (without name and personal details).
• Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
• We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
• If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

• Closing date: 11:30pm, 11 December 2025.
• Interview date: 18 December 2025.
• This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite