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Executive AV Engineer Position Summary The Executive AV Engineer plays a critical role in enabling seamless communication and collaboration for client executives. This position combines advanced technical expertise with exceptional customer service skills to ensure the success of executive-level meetings and events. The role requires adaptability, professionalism, and the ability to thrive in fast-paced, high-pressure environments. Key Responsibilities Maintain ongoing communication with the Executive Support team regarding assigned calls, day-to-day AV operations, scheduling, and video conferencing issues.Ensure maintenance and troubleshooting of audio-visual and video conferencing systems in executive conference rooms.Deliver real-time, white-glove technical support for video conferencing.Open, track, and resolve tasks promptly.Assist with Move/Add/Change requests.Monitor video conferencing calls at end-user event sites.Perform equipment swaps in executive conference rooms to maintain service levels.Manage Break/Fix and RMA requests.Develop and refine AV/video conferencing group support processes.Install and maintain video conferencing room hardware, ensuring minimal downtime.Adhere to and develop SOPs reflecting best practices.Provide immediate response to executive team during working hours.Hours of operation: 8:00 AM – 5:00 PM, with occasional after-hours and weekend support. Essential Skills and Expertise Advanced Technical Proficiency Mastery of AV equipment (projectors, sound systems, microphones, video conferencing systems, lighting controls, presentation software).Expertise in Cisco hardware and Microsoft Teams as core AV infrastructure.Ability to tro