About

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris. Collectors – Exceptions & Logistics Specialist Location: Ruislip, UK Reports To: Manager, eBay Employment Type: Temporary Position through an Employer of Record (EOR) Compensation: The reasonable estimated hourly rate for this position is ￡12.25 GBP. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. About Collectors Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris. Role Overview We’re looking for an Exceptions & Logistics Specialist to join our eBay team. You’ll report to the Manager, eBay and work from our Ruislip, UK office. What You’ll Do: Separate, and itemize department’s mail by service type Match, count, and check items Enter items and print stickers Sort all orders by return carrier service Become an expert in eBay’s published card condition standards; Become an expert in eBay’s AG processing standards; Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally Collaborates with Operations and other departments to find appropriate solutions for Quickbase ticket responses Provides accurate, valid, and complete information by using the department protocols to eBay’s customer service (GCX) Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem Maintains Quickbase tickets by processing customer orders Continuously maintains a 2 day turnaround time on Quickbase responses Escalate unresolved issues to the appropriate lead/supervisor Who You Are: High school diploma or equivalent; college degree preferred You are a reliable team player with strong written and verbal communication skills You have the ability to work in a team environment, including a willingness to wear multiple hats and help as needed You will have at least 2 years of relevant customer relations experience You will have strong problem-solving skills You will have excellent communication skills You will have excellent listening skills and an empathetic voice and manner Organized, detail oriented, and possess strong interpersonal skills Thrives in a high-paced environment Proficient in Google Sheets and Docs Knowledgeable in Quickbase systems Keep emotions under control, remains open to ideas and tries new things How to Apply To apply, please submit your CV and a cover letter through our Workday job board. If you require this application in an alternative format, or reasonable adjustments for the interview process, please contact people@collectors.com. Right to Work Applicants must have the legal right to work in the UK. Proof of eligibility will be required before employment commences. Data Protection Notice When you apply to a job on this site, the personal data contained in your application will be collected by Collectors (“Controller”), which is located at 1600 E St Andrew Pl Ste 150 Santa Ana, CA 92705 and can be contacted by emailing people@collectors.com. You may reach our privacy protection officer by emailing privacy@collectors.com. Your personal data will be processed for the purposes of managing Controller’s recruitment, hiring, and related activities, which include but are not limited to setting up and conducting candidate interviews and technical exams, evaluating and assessing the results thereof, and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for Employment. Your personal data will be collected by and shared with Workday, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission. You can obtain a copy of the standard contractual clauses by contacting us at people@collectors.com. Where necessary, we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc., our employer of record in Europe, and staffing agencies. We will only do so in accordance with applicable legal requirements. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. Equal Opportunities Collectors is an equal opportunity employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here. Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Canada, Hong Kong, Paris, Shanghai, and Tokyo.