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Kapiti Support Analyst will play a key role in providing technical support and ensuring the smooth operation of systems within the financial services industry. Client Details This opportunity is within a large organisation in the financial services industry, renowned for its stability and commitment to providing comprehensive solutions. The company is dedicated to innovation and excellence in its technology department Description Core Responsibilities Provide technical support for assigned production applications, ensuring high levels of availability, reliability, integrity, and stability.Take full ownership of production issues and drive timely resolution using established processes and methodologies.Work closely with business users, internal technology teams, and vendors to investigate and resolve incidents.Maintain technical support documentation, operational runbooks, and disaster recovery (DR) materials.Follow change-management procedures, including packaging, testing, approvals, and installation verification.Participate in rostered after-hours on-call support and work to eliminate recurring issues through root-cause remediation.Support capacity planning and ongoing performance management.Assist project teams (local and global) with new software releases and deployments.Ensure DR and business continuity procedures are defined, communicated, implemented, and routinely validated.Schedule and perform regular system maintenance to ensure optimal performance.Manage incidents, requests, and tasks through service-management tools, ensuring timely and effective handling.Contribute to process improvements and automation initiatives.Identify opportunities to enhance supportability, reliability, and cost efficiency of existing systems. Profile Project