About

Are you naturally curious? Do you enjoy taking things apart to see how they work? We are looking for a Complaints Investigator to join our Witney laboratory. You will act as a technical detective, analysing returned medical devices to identify root causes and ensure global patient safety. The Schedule: 4 nights on, 4 nights off (7 PM - 7 AM).The Pay: £16.49 per hour.The Role: Perform hands-on device testing, use Excel to track quality trends, and collaborate with global teams to improve product design.No Experience? No Problem: If you have strong IT skills and a logical brain, we provide the full technical training. Your work ensures that our products remain the gold standard in healthcare. You won't just be checking boxes; you'll be performing deep-dive investigations. Hands-on Investigation: Meticulously examine customer-returned devices. You will use technical tools and logic to determine exactly why a product didn't perform as expected.Data Sleuthing: Use MS Excel and internal systems to log findings, identify emerging trends, and spot patterns that others might miss.Quality Advocacy: Participate in "Continuous Improvement" projects. Your findings will directly influence how we update and enhance our manufacturing processes.Global Collaboration: Share your insights with local and international teams to ensure corrective actions are taken across the organisation.Reporting: Translate technical findings into clear, concise reports for management, ensuring all investigations meet strict regulatory standards. We are looking for a logical thinker who enjoys getting to the bottom of things. Analytical & Methodical: You have a "detective" mindset. Y