About

• DESCRIPTION

• WHAT WILL YOU BE DOING?
• Working on a rotating shift schedule, in this role, you will join a young, energetic team whose main responsibility is to assist customers with queries.

• RESPONSIBILITIES

• Assist customers by answering incoming email queries;
• Answering customer queries and gathering customers’ feedback by email, chat, and telephone;
• Calling customers to promote the campaigns to increase engagement.

• REQUIREMENTS

• Previous experience in the field of customer support will be an asset;
• A university degree or similar qualification;
• Have complete fluency in both written and spoken English;
• Be willing to learn and work on a 24/7 shift schedule;
• Experience with escalations and phonecall assistance will be an asset.

• SKILLS

• Possess strong typing skills;
• Be an excellent communicator both verbally and in writing;
• Be a great team player;
• Can multitask and work under pressure.

• OFFER

• WHAT SHOULD YOU EXPECT?
• A casual atmosphere with a supportive, community-driven environment;
• A safe work environment.
• Great work-life balance.
• Teamwork and collaboration.
• Training and personal development.
• An attractive remuneration package.
• Fringe benefits.

• INTERESTED?
• If you feel that you meet the eligibility criteria, we encourage you to apply by using the Apply Now button on this advert.
• All applications will be acknowledged and treated with maximum confidentiality.