About

HM Land Registry safeguards the Land Registers of England and Wales, an asset valued at over £8 trillion. But behind that number are people. Citizens, professionals, businesses and public servants who rely on digital services that need to work clearly, accessibly and fairly. User research sits at the heart of that responsibility. We're partnering with HM Land Registry to recruit User Researchers at EO, HEO and SEO level, helping shape national digital services that are grounded in real user needs and evidence, not assumptions. The role These roles sit within HMLR's Digital, Data and Technology Directorate, working in multidisciplinary teams across design, technology and policy. As a User Researcher, you'll help ensure services are designed around the people who use them. You'll bring insight, structure and challenge, influencing decisions at the right level depending on grade. This is a role for people who value impact over theatre, and who understand that good research improves outcomes, reduces risk and makes services usable for everyone. What you'll be doing Depending on grade, you will: EO - Junior User Researcher Support and deliver user research using methods such as usability testing, interviews and surveysAssist with participant recruitment and research operationsCommunicate findings clearly and accessibly to delivery teamsSupport inclusive research involving users with diverse needs and abilities HEO - User Researcher Lead research for smaller services or components of larger programmesDesign and deliver research plans using appropriate methodologiesAnalyse and synthesise findings into actionable insightsBuild trusted relationships with stakeholders