A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.


**18 Month Fixed term contract/ secondment opportunity**

The End-of-Life Care Memory Making Facilitator plays a key role within the Specialist Palliative and End-of-Life Care Team at NNUH, supporting patients, families, and staff through the process of dying, death, and bereavement. The post-holder provides emotional support and facilitates personalised memory-making, helping to create meaningful legacies during a profoundly difficult time.

As a member of the multidisciplinary hospital-based Specialist Palliative Care Team focusing on End-of-Life Care, this practitioner, will act as a resource to other health care professionals in supporting patients and families with memory making at end of life and into bereavement. To assess patients’ needs holistically and provide support at end of life focusing on ‘what matters most’ to them and their support network.

This post may involve participating in weekend and bank holiday working. Hours of working are 9 – 5 (can be flexible)



You will oversee and guide the memory-making volunteers, ensuring that patients and their families have consistent access to this service seven days a week. In addition, the role will involve providing training to volunteers and contributing to the ongoing development of the service.

The End-of-Life Care team works in close partnership with several specialised teams, including the Butterfly Volunteers, the Bereavement Team, Mortuary Services, the Spiritual Healthcare Team, and the Fast Track Team. Together, they ensure that patients and their families receive holistic, compassionate, and seamless care during the final stages of life.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• Offer direct emotional support to patients in the final days and hours of life, working alongside the multi-disciplinary team.
• Be a calm, compassionate presence for relatives and carers, offering comfort, information, and guidance during the dying process.
• Assist with family presence at the bedside, providing emotional support before, during, and after death.
• Coordinate and create personalised memory-making activities such as handprints, keepsakes, and legacy letters, in line with family wishes and hospital policy.
• Collaborate with ward teams to ensure memory-making is sensitively integrated into end-of-life care planning.
• The postholder will oversee and guide the memory-making volunteers, ensuring that patients and their families have consistent access to this service seven days a week. In addition, the role will involve providing training to volunteers and contributing to the ongoing development of the service.
• To work closely with the Butterfly Volunteers, the bereavement team, the mortuary, the spiritual healthcare team, Fast Track team, medical and nursing staff, multi-disciplinary team, and Heads of Department within the Directorate.
• Ensure all memory-making and legacy work is conducted with consent, respect, and cultural sensitivity.
• Liaise with the N&N Hospitals Charity to develop/grow in-memory and legacy giving activities.
• Serve as a key point of contact for families, ensuring clear, compassionate communication between them and the clinical team.
• Advocate for dignity, respect, and choice in the care of dying patients, supporting Advance Care Planning where appropriate.
• Signpost bereaved families to post-death support services within the Trust and in the community.
• Advocacy: Advocate for patient rights and ensure that care delivered respects the cultural, spiritual, and personal values of the patient and their family.
• Quality Improvement: Support the End-of-life care team with initiatives aimed at improving the quality of end-of-life care services, including the development and implementation of new protocols and care models

If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.

Please note that this advertised position, which is part of occupation code 2273 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role .


This advert closes on Wednesday 1 Oct 2025