About

Full Time, Permanent, Hybrid As our Employee Relations Lead, you'll be the person everyone turns to when things get complex. You'll guide managers through sensitive situations, protect the organisation from risk, and make sure our people feel heard and supported. This isn't just about policies-it's about shaping a positive culture and helping leaders do the right thing. You'll play a critical role in influencing how we manage people issues, ensuring fairness and consistency while balancing commercial needs. This is a chance to make a real impact-helping us build trust, confidence, and a workplace where people thrive. Key Responsibilities: Lead complex ER cases, taking ownership of high-risk and escalated cases, ensuring fair, consistent, and legally compliant outcomes.Act as a trusted advisor providing clear, practical advice to managers and senior leaders, building confidence in handling ER issues.Drive policy and process improvements, identifying trends and gaps, and leading initiatives that make our ER approach smarter and more proactive.Deliver training and guidance that empowers managers to handle ER issues effectively and confidently.Balance risk and people by helping us make decisions that are legally sound, commercially sensible, and people focused.Provide insight by turning ER data into meaningful reports and recommendations that help to shape future strategy.Champion best practice, ensuring compliance with employment law and internal policies, reducing risk and protecting bpha's reputation.Work closely with HR colleagues and business leaders to deliver joined-up solutions that support organisational goals. What We're Looking For: Deep ER experience: You've managed complex cases and acted as the escalation point many times before.Influence and Impact: You