About

About the Role:Grade Level (for internal use):08 EDM 2nd Line Technical Product Support OfficerThe Team:The EDM Technical Product Support Officer is part of a global team based in Manchester, Dallas, Sydney and India The team is responsible for supporting our on-premise and hosted clients, this consists of in-depth investigation/analysis, reproduction and resolution of customer issues which includes advising on workarounds and identifying issues for bug fixing by the development team. Interacting with clients and colleagues via our service portal, email, telephone for support queries and to ensure accurate and timely information flows On-call support is required on a rota basis for which additional payment is provided The team in Manchester currently has 6 members varying in different strengths, roles and responsibilities, it also has a vast range of experience. The team prides itself on teamwork and professionalism and work on a flex environment being mainly remote. The Impact:EDM is a data management platform that acquires, validates and distributes trade, operational, risk, finance and customer data. It creates a single, version of the truth in a consistent, fully audited environment. Firms benefit from greater control, on-going compliance and transparency of their data. The role you are applying for provides installed clients with support and guidance on issues they are facing with the software, we are also there to resolve any questions or queries they may have relating to the software. As we also support our Hosted clients, our role here as well as the above is to ensure the environment S&P manage is running smoothly, any errors or issues that arise it is our responsibility to review and resolve these within the Production environments in a timely manner Should we