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Ecommerce Assistant Annual Salary: £26,000Location: SwanlandJob Type: Full-time We are seeking an Ecommerce Assistant to join a dynamic team. This role offers an exciting opportunity for candidates looking to start or advance their career in Ecommerce, with extensive training and progression opportunities. The Ecommerce Assistant will play a crucial role in coordinating the Ecommerce business, working across various departments to drive sales growth through our online store. Day-to-day of the role: Create and coordinate product listings on our website via Shopify, including crafting product descriptions and managing visual content.Ensure all technical information on product listings is accurate.Utilise basic design tools like Canva & Photoshop for content creation.Organize our range of merchandise for eCommerce, including clothing and toys, ensuring stock availability and researching new products to add to the range.Manage website order fulfilment by liaising with internal departments and suppliers.Support ad hoc tasks related to the online store, including merchandising and promotions.Handle inbound customer enquiries and order emails to ensure timely responses via email, phone, and online chat.Coordinate all returns, exchanges, and claims on orders via the website and marketplace channels like eBay. Required Skills & Qualifications: An initial understanding of and interest in Ecommerce.Proficient in MS Office systems (Outlook, Excel, Word, PowerPoint).Detail-oriented to ensure accuracy in product information.Strong verbal and written communication skills to produce compelling product descriptions.A desire to learn about Ecommerce.Ability to take ownership of projects independently and as part of a wider team.Experience with website content management syste