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Duty Managers Annual Salary: £28K - £32KLocation: Shirley, SolihullJob Type: Full-TimeOffice based roleMy client are seeking an experienced, hands-on Duty Managers to lead the day-to-day operations of our high street convenience store in Shirley, Solihull. This dynamic role is suited for a motivated individuals with a passion for retail, customer service, and team leadership. The store offers a comprehensive range of ambient, fresh, and frozen food products, catering to a wide customer base.Day-to-day of the roleOperationalOversee daily store operations, ensuring the store is clean, well-stocked, and compliant with health and safety regulations.Manage replenishment of ambient, frozen, and fresh goods, preparation and cooking of hot food, tilling and cash processes, receiving goods-in, date checks, reductions, waste management, and cleaning.Ensure efficient stock management including deliveries, storage, rotation, and loss prevention.Maintain availability and attractive presentation across all categories.Implement promotional activity and visual merchandising strategies to drive sales.Open and close the store as a key holder.Team Management:Lead, train, and develop a team of store colleagues, fostering a positive and productive working environment.Schedule and monitor staff rotas to ensure optimal coverage.Conduct regular performance reviews, feedback sessions, and handle any disciplinary actions professionally.Customer Service Excellence:Deliver outstanding customer service by ensuring a friendly, helpful, and knowledgeable store team.Manage customer queries and complaints promptly and effectively.Build relationships with the customers and local community to enhance