About

• Strategic Ownership & Vision Define and execute product vision aligned with platform OKRs and enterprise priorities. Translate complex business problems into actionable and measurable outcomes. Collaborate across Business, Operations, Technology, Compliance, and Client Services to define business problems and translate them into actionable outcomes (initiatives/epics/stories). Own and manage risks originating from capabilities delivered Ensure compliance with regulatory frameworks and internal controls Own and manage product backlogs, balancing feature delivery, technical debt, and resiliency. Lead PI planning for the group and oversee front to back delivery of the group's capabilities, incl active participation in pods' sprint planning, reviews, and retrospectives in partnership with RTE, Scrum Leads and development teams Focus on enhancing client experience through seamless inquiry resolution. Ability to design and refine channels for receiving, processing, and resolving clients inquiries. Bachelor's degree or work experience equivalent Vast experience in transaction banking, with a number of years as a Product Owner, Product Manager, or Business Analyst role. Proven experience working on payment processing, including inquiry management Understanding of end-to-end payment lifecycle. Strong knowledge of payment rails: wires, ACH, instant payments, and emerging networks. Strong understanding of payment infrastructures and market utilities (e.g., SWIFT, CHIPS, Fedwire, SEPA, RTP, CHAPS, TARGET2, EPN, FED ACH, etc.). Strong knowledge of payment investigation workflows, including exceptions handling, returns, repairs, and claims. Familiarity with ISO 20022 and legacy MT messaging standards. Experience with cross-border payments and correspondent banking. Awareness of regulatory frameworks such as AML, FATF, sanctions screening, PSD2, and the Travel Rule. Ability to write and refine epics and user stories. Strong analytical and problem-solving skills, with ability to work cross-functionally across business and technical teams. Ability to analyze trends and use data to inform product decisions and drive operational efficiency. Proficiency with tools like JIRA, Confluence, Excel, and data visualization tools. Strong communication and documentation skills — able to translate complex payment processes into business and technical requirements. High attention to detail, especially in compliance- and risk-sensitive environments. Strong problem-solving mindset and ability to work independently in a fast-paced, high-pressure setting. Comfortable working in a global, cross-functional team and across different time zones