About

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Role Description

As our Director of Global PMO and Partner Delivery Success, you’ll lead two mission-critical pillars within our Professional Services team: the Global Project Management Office (PMO) and our Partner Delivery ecosystem. This is a strategic and hands-on leadership role focused on building governance, enablement, and scalable delivery.

• Collaborate across teams and time zones to ensure seamless and consistent delivery practices.
• Focus on creating high-quality outcomes for our customers.

What You’ll Be Doing

• Lead our Global PMO Strategy
  • Develop and evolve the Global PMO roadmap to support business growth.
  • Establish frameworks for governance, including scope control, risk management, and resource planning.
  • Introduce scalable tools and delivery methodologies across regions.
  • Mentor and support project managers and delivery leaders.
• Drive Partner Delivery Success
  • Build and lead a global Partner Enablement and Certification Program.
  • Define partner onboarding, training, and certification journeys.
  • Work cross-functionally to embed partners into our service delivery workflows.
  • Ensure partners consistently meet our delivery standards.
• Build and Lead our Xpert Services Function
  • Launch a specialized team to support partners on complex projects.
  • Provide delivery guidance, project support, and quality oversight.
  • Conduct delivery health checks and champion excellence across engagements.

Qualifications

• Extensive experience in professional services, program management, or service delivery leadership—preferably in SaaS or digital services.
• A proven track record of building and scaling PMOs with strong governance and operational structure.
• Deep knowledge of Agile, Waterfall, and Hybrid delivery methodologies.
• Experience developing and running partner enablement or certification programs.
• Confident collaborating cross-functionally and influencing senior stakeholders.
• Familiarity with tools like Smartsheet, Wrike, or similar platforms.
• Comfort operating in dynamic, global environments.

Application Process

• Meet with a Recruiter
• Interview with the Hiring Manager
• Participate in a Skill Interview and Stakeholder Interview
• Offer Stage

Equal Opportunity Statement

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.