About

We are looking for a Director of Business Development & Customer Success for the UK & Europe. This senior, hybrid role combines strategic leadership in business growth with a focus on long-term customer satisfaction. Reporting to the Managing Director, the role will define and implement go-to-market strategies, drive revenue growth, and develop a world-class customer success organization. This position is hybrid and based in Central London. Director of Business Development & Customer Success Key Responsibilities: Business Development Contribute to regional strategic planning, providing insights on market opportunities. Develop and implement strategies to identify and secure new business. Manage the full sales cycle, from lead generation to deal closure. Maintain a robust pipeline of qualified leads, focusing on key accounts. Collaborate with marketing on messaging, campaigns, and lead generation initiatives. Monitor market trends and competitor activity to identify opportunities for growth. Customer Success Define and execute the vision and strategy for customer success. Oversee the entire customer lifecycle, ensuring smooth onboarding, adoption, and renewals. Monitor customer health, proactively address at-risk accounts, and reduce churn. Promote product adoption by understanding customer goals and demonstrating solution value. Serve as the voice of the customer, providing feedback to inform the product roadmap. Management Lead, mentor, and develop a team of business development and customer success managers. Set clear goals, provide coaching, and foster professional growth within the tea