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• Job Description Summary The Director, Marketing Skills & Capabilities Lead will play a pivotal role in shaping the future of marketing excellence across International Top Markets and Regions. In this position, you will drive the development of core and future‑ready marketing capabilities, create and enhance a holistic learning framework, and ensure our teams are equipped with the skills needed to lead in an evolving customer experience landscape. You will design and deliver a comprehensive training strategy—spanning in‑house learning and train‑the‑trainer models—while defining clear KPIs and tracking progress across International. Reporting directly to the Head of Customer Experience & Content, you will act as a strategic learning partner, working closely with senior leaders to understand business priorities and transform them into impactful capability‑building initiatives that elevate our marketing functions. If you are passionate about developing talent, accelerating marketing excellence, and shaping the future of commercial capabilities, we invite you to apply and help us drive meaningful impact across the International organization. Location: Basel, Switzerland; Barcelona, Spain or London, UK #LI-Hybrid Job Description Major Accountabilities: Collaborate with internal and external thought leaders as well as leaders within CLS, Top 11 markets, 3 Regions as well as functional leaders to assess and define priority capabilities, training needs, behaviors, skills and knowledge required for Marketing Excellence in Novartis Develop a fit-for-future marketing capabilities framework and learning curriculum to deliver against the organization’s capability roadmap. Lead the harmonization of ongoing/existing commercial capabilities-building efforts while leveraging best practices from US and/or Intl markets Experience or knowledge in AI/Digital improvements, applications, and implications in regulated industries, specifically in Pharma and healthcare. Established network of L&D companies, institutions, and networks primarily in Europe, more in London or Switzerland to accelerate the adoption of right models for NVS Lead the design and the delivery of an impactful and in-house training and train-the-trainer program for International markets; potential to adapt existing approaches like the finance academy, GM onboarding Build and lead communities of practice and distributed team who will serve as content experts and who will be equally accountable for successful capability development Design KPI’s and benchmarking for marketing capabilities and develop roadmap for continuous improvement Focus on Future Marketing Capabilities needed to prepare NVS, specifically on AI and Integrated OC as well as novel GTM models Oversee digital knowledge hub with the OC team as central learning platform for above-country and in-country learnings Stay at forefront of external marketing capability evaluations and trends to transform the function into an agile learning organization with capabilities that go beyond pharmaceuticals, with best-in-class methodologies, and approaches Create a work environment in which people are enabled to perform to the best of their abilities and where high performing teams flourish Serve as active member of the CE&C Leadership team partnering with functional leads from Launch and Commercial Excellence Essential Requirements: Minimum of 2 to 5 years of experience in Marketing and Skills & Capabilities Training in a regulated industry Min 10 years of multi-functional experience in Pharmaceutical, or Healthcare or regulated industries in strategic marketing and execution Experience in leading and delivering learning curriculum and solutions within a marketing organization High level understanding of training design and delivery concepts, architecture, tools and system environment Experience leading transformational digital, data and customer experience solutions to support evolution of commercial organizational capabilities Experience in employee development and career pathing Experience in local and above-country (Headquarter) marketing & commercial functions Curiosity and passion about marketing, staying abreast of industry news, best practices, and emerging trends Strong influencing skills at all levels of a multinational enterprise, and the ability to exercise tact, diplomacy, and decisiveness in situations where input may not be consistent Ability to facilitate and drive change in a fast-paced, matrixed environment leveraging his/her strong interpersonal skills and ability to influence individuals at all levels of the organization Able to establish credibility and influence across a range of diverse stakeholders in a matrix organization to drive change Excellent written and oral communication skills with the ability to effectively communicate complex ideas and information to a range of audiences and stakeholders Desirable Requirements: US or large market Commercial experience Intrapreneur who thrives working in fast paced, complex and ambiguous environment while remaining flexible, proactive, resourceful, and efficient Demonstrated sense of ownership and accountability for the shared success of the team Ability to re-prioritize, pivot, and manage multiple complex projects simultaneously Experience in developing and executing “Best in Class” processes at scale Location: This role can be based in Basel, Switzerland or in one of hubs for International: London, UK; Barcelona, Spain.. Benefits: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Novartis Life Handbook Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Accessibility and accommodation: Novartis is committed to working with and providing reasonable accommodation to all individuals. If, be-cause of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to inclusion.switzerland@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Why Novartis? Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Skills Desired Agility, Brand Awareness, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Digital Marketing, Go-To-Market Strategy, Influencing Skills, Inspirational Leadership, Marketing Strategy, People Management, Product Positioning, Product Roadmap, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .