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About the Role:Grade Level (for internal use):13 Job Title: Director, Head of Regulatory Operations-Managed Services Location: London Department: Cappitech Consulting Reports To: Executive Director, Head of Cappitech Consulting Job Summary:This role will own the strategy, execution and commercial development to drive Cappitech's Regulatory Operations Managed Services capabilities. This role will oversee multiple teams/pods of operations teams providing a managed service to various clients, either through a full outsourcing arrangement or through partial/ad hoc support to assist our client's operations teams to fulfill their regulatory obligations. The Director role is a strategic position that will need to collaborate with multiple stakeholders including sales, business development, product, etc. As part of Cappitech's Managed Services offering, this role is ideal for someone looking to make a meaningful contribution in a dynamic, fast-evolving environment where precision, collaboration, and innovation are critical. Responsibilities Set strategic direction for the commercial reg ops offeringHire and develop of team as a ring fenced pod or cross clientDevelop internal runbooks, policies, training documentation, artifacts to support training and management of the teamCreate KPI's on clients engagement and success factors for senior stakeholders.Develop and implement a tracking system to monitor the scope of support activities.Establish and manage an approval and prioritization process for new and non-standard reporting requests.Define, implement, and align RACI matrices and Service Level Agreements (SLAs) with key internal teams.Drive automation and standardization solutions based on business needs and demand.</