About

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Director, Client Experience Design. CIB's ambition is to be the #1 Global Corporate and Institutional bank in the world, and exceptional client experiences will be central to achieving it. This role will lead a pillar of the newly formed Client Experience Design (CXD) team, responsible for ensuring CIB leadership have a comprehensive understanding of how clients experience CIB today and defining a compelling CX strategy to achieve its goal. The role holder will partner with senior CIB stakeholders to create a unified client experience, making us feel like one bank across markets, products and channels. This person will be highly client centric and commercially savvy, skilled at balancing client needs with business objectives and operational factors. As a senior leader in the CXD team, the role holder will play a hands-on role in designing and delivering exceptional experiences for our clients, proactively developing and mentoring teams across CIB to make this a reality. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when