About

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. The Role:In order to achieve M&G's growth ambitions and support the aspiration of M&G's Life business to be a force for good, this is an exciting opportunity to shape and influence how we take our propositions out to market and be at the forefront of how we meet the needs of customers and advisers. The Director - AX,CX & Digital Proposition, is a pivotal leadership role within the Individual Life & Pensions business, responsible for the end-to-end design of our omni-channel approach to adviser and customer interaction, delivery of our digital proposition across all UK retail products (both open to new business and for our longstanding customers) and driving the prioritisation of continuous improvement of outcomes in collaboration with insights, propositions and servicing teams. This role works closely with Proposition Directors and the Customer Service Director to ensure that every interaction-whether digital or human-aspires to meet the highest standards of service, aligns with regulatory expectations (including Consumer Duty), and delivers measurable value for customers, advisers, and the business. <br