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Role Overview We are seeking a Digital Workspace / Field Engineer to join an established end user support function delivering high quality IT services across multiple UK locations. This is a office based role with field requirements, with regular travel to client and office sites.You will play a key role in maintaining secure, compliant, and high performing digital workspaces for end users, supporting hardware, software, and mobile technologies while delivering an excellent customer experience. Key Responsibilities Provide 2nd Line End User Support for hardware, software, and application issuesManage incidents and service requests via the ITSM platform (e.g., Hornbill)Build, configure, and deploy Windows 10/11 laptops and desktopsDeliver Laptop Refresh programmes and device lifecycle managementAdminister Microsoft Intune, Autopilot, and mobile device managementPerform software installations, updates, and patch managementMonitor device compliance, antivirus, and security toolingSupport Active Directory administration, including group policiesProvide basic network troubleshooting (TCP/IP, LAN/WAN)Assist with small scale project delivery and rollout initiativesMaintain strong communication with stakeholders and end usersTravel to client as required Required Skills & Experience Proven experience in a 2nd Line / Digital Workspace / EUC / Field Engineer roleStrong knowledge of Windows 10/11 and Microsoft 365Hands-on experience with Microsoft Intune and device management toolsExperience delivering Laptop Refresh / Device Rollout programmesFamiliarity with ITSM / ITIL environmentsUnderstanding of Active Directory administrationBasic network troubleshooting skillsExcellent customer service and communica