About

Digital Shipping Coordinator

Woodland Group are recruiting The Digital Shipping Coordinator for our company Haulable. The Digital Shipping Coordinator is responsible for providing efficient and effective day-to-day administrative support within the customer services team, with a specific focus on Digital Shipping platforms. This role involves handling customer enquiries, tracking and resolving questions, booking and managing shipments through digital systems, and liaising with suppliers to ensure smooth and timely delivery.

About us:

Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, agility through independence, opportunities to learn and develop, our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast-paced environment.

About the role:

• Efficiently book, maintain, and track shipments using the company's digital freight platform and associated systems, ensuring accuracy and adherence to procedures.
• Serve as the primary point of contact for customer enquiries related to the website and it’s services, providing knowledgeable and timely support via various communication channels (phone, email, etc.).
• Proactively provide customers with updates on their shipments, potential delays, or any relevant information to ensure a positive experience.
• Establish and maintain effective communication and working relationships with external suppliers (e.g., carriers, freight forwarders) to facilitate smooth shipment processing and resolve any issues.
• Provide initial support and resolution for customer escalations, working collaboratively with senior team members to find effective solutions.
• Professionally and clearly communicate with customers via telephone to address enquiries, provide updates, and build positive relationships.
• Act as a key point of contact for gathering customer feedback, identifying recurring queries and questions related to the website / service.
• Utilise the Customer Relationship Management (CRM) system to accurately record customer interactions, track enquiries, manage communication, and ensure efficient follow-up, contributing to a comprehensive customer history.
• Proactively encourage satisfied customers to provide feedback and reviews on relevant online platforms, contributing to positive online sentiment and enhancing the company's reputation.
• Support the team in updating website content, FAQs, and other customer-facing resources with accurate and up-to-date information based on common enquiries.
• Undertake any other reasonable duties as required for the smooth and efficient operation of the customer services function.

Personal Specification

• You have great communication skills both verbal and written, with great customer service skills;
• You are well organised, prioritising and working within key deadlines in a fast-paced environment;
• You have the ability to work thoroughly, methodically with an excellent attention to detail;
• You can work collaboratively with other members of the team as well as key stakeholders across the group;
• You have the natural ability and enjoy building and maintaining strong working relationships;
• You excel with a team environment as well as being able to work autonomously when required;
• You are flexible, adaptable, and open minded and respond well to the ever-changing priorities and challenges while remaining calm and focussed on getting the job done;
• You are proactive looking at ways to improve processes and have the initiative to put them forward and where possible into practice;
• You actively seek ways to enhance your knowledge and improve your performance; and
• You are self-motivated, have huge drive and ambition – you thrive off achieving great success and helping to build a great place to work!
• If you have fantastic communication skills, and want to be a part of small team of industry experts, then please apply!

Why you'll love working for us:

We have a new UK benefits programme based on what our staff asked us for! This includes...

• Generous holiday allowance which rises with service.
• Recognition awards and Incentives.
• Length of service incentives
• Enhanced occupational maternity pay
• Profit share scheme
• Salary sacrifice pension scheme
• Life assurance
• Health cash plan
• Mental health and stress hotline
• Retail discounts and awards
• Discounted health club membership
• Real career opportunities
• Team bonding opportunities and events
• To be part of a fast-moving exciting company with a great team of people.
• And much more…

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.

At Woodland Group success is down to our dedicated and experienced teams right across the globe. We create safe spaces for collective growth – regardless of background. We embrace differences and believe we are made stronger by the unique capabilities and qualities that each person can bring to Woodland. We deliver opportunities across a wide variety of roles all over the world, from entry level to senior management, behind the steering wheel, in IT and tech or eCommerce. Every Woodlander has access to training and development courses and can drive their own success forward, to realise their full potential.

Woodland Group is proud to be an equal opportunity workplace and a member of the Disability Confidence Scheme. We are committed to the values of Equal Employment Opportunity and provide accessible interviews to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Woodland Group and are in need of special assistance, please send an email to recruitment@woodlandgroup.com.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Profit sharing
• Referral programme

Schedule:

• Monday to Friday
• No weekends

Work Location: In person