Job Title: Desktop Support Engineer

Location: Fenchurch Street, London; onsite 5 days a week

Type of employment: 6 months Contract

Responsibilities:

• Positively interact with and support users with their technical issues and requests via Microsoft Teams calls and onsite deskside visits
• Assist with support and troubleshoot introduction of new software and deployment as needed Interact with vendors and provide handson support
• Assist and train users when necessary on common productivity applications including Microsoft Office 365
• Provide Tier1 support of wired and wireless networking remote access VPN multifactor authentication Escalate issues as needed to wider resolver groups
• Provide level 1 and 2 support for our onsite colleagues acting as the Aspen IT Guru for all matters related to Technology Support
• Provide onsite white glove support build relationships with executives support staff and visitors and promptly assist them with their questions incidents and service requests
• Manage colleague expectations remotely using effective communication quick resolution in keeping with our outstanding customer support services ensure service levels are maintained and provide highest level of colleague experience
• Track all requests maintaining ownership of the issue and providing consistent and timely resolutions
• Troubleshoot and repair any hardware software issues that cannot be resolved by Global Service Desk which includes more complex issues
• Receive and work new and existing tickets via Calls Chats and Ticket Assignments in ServiceNow

If you're excited about the role we want to hear from you!

Please apply with a copy of your CV or send it to Prasanna . merugu @ randstaddigital . com and let's start the conversation!

Randstad Technologies is acting as an Employment Business in relation to this vacancy.