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Why Ryan? Competitive Compensation and Benefits Home Office Stipend Business Connectivity Reimbursement (Phone/Internet) Gym Membership or Equipment Reimbursement LinkedIn Learning Subscription Flexible Work Environment Tuition Reimbursement After One Year of Service Accelerated Career Path Award-Winning Culture & Community Outreach The Desktop Administrator is responsible for maintaining and managing distributed desktop and laptop systems, along with related software. This includes tasks such as installation, configuration, preventive maintenance, daily operations, and resolving technical issues to ensure smooth and secure end-user computing experiences. Duties and responsibilities: Provide support for desktop and laptop systems, including installation, configuration, maintenance, and troubleshooting. Assist users with technical issues and general IT inquiries. Manage system backups, recovery processes, and software installations. Administer Microsoft Exchange mailboxes, Active Directory, DNS, and print subsystems. Install and maintain server applications and hardware, including racks and communication gear. Diagnose and repair hardware issues (e.g., hard drives, monitors, printers) at end-user workstations. Maintain hardware inventory and ensure software license compliance. Support desktop standards, including OS, antivirus, disk imaging, and encryption tools. Keep systems updated with current BIOS/firmware, security patches, and software versions. Contribute to process improvements through automation and documentation. Assist with IT projects and collaborate with system administrators on complex technical tasks. Education and Experience: High-school diploma or general equivalency diploma (GED) with two to four years of related desktop administration experience. Computer Skills: To perform this job successfully, an individual must have basic knowledge of Microsoft® Word and Access and intermediate knowledge of Microsoft® Excel, Outlook, Internet navigation and research, systems administration tools, and scripting and automation tools. Certificates and Licenses: Valid driver's license required. User Operating Systems, Microsoft® Exchange, and Active Directory certifications preferred. #Li-Hybrid Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records. Equal Employment Opportunity/Affirmative Action/Accommodation Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities. Please contact our People Group at 972.934.0022 or peoplegroup@ryan.com if you are interested in applying and need assistance to submit your application, or if you are interested in a position and believe you may require a reasonable accommodation in order for you to perform its essential functions. Click here to view the entire EEO poster and supplement. *Notice to Canada Candidates – In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Canadian Human Rights Act, Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request. Ryan welcomes and encourages applications from people with disabilities*. Please access our Privacy Notice in relation to this at the following link for additional information on how we protect and handle personal information. To change or modify any personal information previously provided, please click here to access our Data Subject Access Request form.