About

Job Introduction Turning Point is a leading social enterprise committed to making a difference in people’s lives. We are looking for an experienced Deputy Payroll Manager to join our HR Operations team and ensure the accurate and timely payment of salaries during this maternity cover period. This is a fixed-term maternity cover contract for 12 months. This is a hybrid role with one day a week in our Manchester office and the rest working from home. About the Role As Deputy Payroll Manager, you will lead and coach the Payroll and Pension Officers to deliver an outstanding service to colleagues across Turning Point. You’ll assist the Payroll Manager in managing end-to-end payroll processes and act as the senior escalation point for complex queries. This role is key to maintaining compliance, improving processes, and driving a culture of continuous improvement and excellent customer service. Key Responsibilities Manage and coach the payroll team to deliver accurate and timely payroll servicesSupport the Payroll Manager and process end-to-end payroll in their absenceAct as senior escalation point for payroll queries, ensuring swift resolution and minimal impact on colleaguesOversee pension processing, including NHS and LGPS schemesDevelop and monitor SLAs for payroll, reporting monthly and driving improvementsMaintain and improve payroll processes and systems, ensuring compliance with statutory requirementsBuild strong relationships with internal and external stakeholders to enhance service deliveryLead process improvement initiatives and train colleagues on new processes About You Proven leadership experience within a payroll environmentStrong analytical skills with the ability to interpret complex data and trendsK