Deputy General Manager

London St Paul's

THE BRAND

At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

We’re looking for a Deputy General Manager to join our team at our London St Paul's location.

Key Responsibilities of the Deputy General Manager:

• Manage daily operations for both the reception and beverage departments, ensuring seamless integration and high-quality service across all guest touchpoints.
• Lead, mentor, and develop front-of-house and beverage teams, fostering a culture of excellence, accountability, and continuous improvement.
• Delivering exceptional guest experiences, with the ability to anticipate and address customer needs effectively.
• Overseeing daily operations for reception and beverage services, with a focus on process improvement and service excellence.
• Developing and executing strategic initiatives that drive revenue growth, enhance operational efficiency, and reinforce the brand’s reputation.
• Solid understanding of hospitality trends, particularly in reception and beverage operations, along with relevant industry certifications or training.

If you have experience in the below too that would be advantageous:

• Led large teams of 30+ on shift.
• Experience within experiential hospitality environments.
• Developed sales initiatives through to implementation.
• Managing budgets and forecasts.

What we can offer you:

• Great team discount of 50% off food & drink at any time for you and up to 3 friends.
• Complimentary off-peak racing for you and up to 3 friends.
• Monthly team social events.
• Twice yearly team parties.
• Paid volunteer days.
• Access to GP 24/7.
• Paid cash plans for dental, physio, mental health and optical subscription plans, and more up to the value of £950.
• Enhanced maternity & paternity pay.
• Paid bereavement leave.
• Company sick pay scheme.
• Employee discount platform, including gym memberships and retail discounts.
• Financial wellbeing platform.
• Holiday entitlement of 28 days including bank holidays.
• Refer a friend scheme.

We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you’re passionate about hospitality, gaming, and delivering top-notch guest experiences then the race is on, you in?