About

Purpose of Role: Company Profile SSTL acts as T rustee/ D epositary to Undertakings for Collective Investment in Transferable Securities (UCITS) funds and authorised and unauthorised Alternative Investment Funds (AIFs). SSTL is currently one of the largest Depositary/Trustee service providers in the UK SSTL has seen significant business growth over recent years and has proactively evolved with new business opportunities brought about by changing regulations Why this role is important to us: To manage the Operational service delivery for SSTL clients The purpose of the role is to be responsible for executing the SSTL strategy for Operational service delivery , for maintaining and improving cost profile of the Operations Team, and for ensuring that Customer S ervice and information delivery standards are met or exceeded. Deputise for Head of SSTL's Operations as appropriate . What you will be responsible for: Leading and managing the internal SSTL Operations team and External Audit team responsible for Service Delivery . Play a leading role in day to day client relationships , conducting regular service review s and other meetings with Op erational and External Audit staff and SSTL management a s appropriate Build, nurture and manage robust and sustainable r elationships with clients Maximise client profitability through efficient process management, adhere to compliant and contractually agreed cha rging structures and ensure that cross - sell opportunities with clients are escalated appropriately Support our client base in matters of a technical or regulatory nature ensuring that at all times they have a positive impression