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Debt Advice Support OfficerSalary £25,593.44 per annum (inclusive of shift allowance) + excellent benefitsLocation Birmingham (remote working with some office attendance. Initial training will be mandatory on site)Contract: PermanentStart date: 5th May 2026Hours: Full time, 35 hours per week (rota basis including evenings)Closing date: 19th MarchAre you passionate about helping people manage their finances and overcome debt challenges? Do you thrive in a supportive, client-focused environment? Join our team as a Debt Advice Support Officer and make a real difference in people’s lives.About the Debt Advice Support Officer RoleAs a Debt Advice Support Officer, you’ll be the first point of contact for clients preparing for debt advice. You’ll guide them through budgeting, gather key information, and support our Money Advisers by ensuring clients are ready for their advice sessions.This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. With proven experience in a customer service role, you will possess accurate data entry skills and have the desire to learn and develop. We offer full training and there is the opportunity, with experience in this role, to progress your career further as a Money Adviser.Your key responsibilities will include:· Support clients in creating budgets and gathering financial information· Maintain accurate records and appointment systems· Communicate empathetically and clearly with clients and colleagues· Ensure compliance with GDPR and internal quality standardsAbout YouOur ideal candidate will bring: