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Job Title:Delegated Authority Claims Team LeaderSalary: £55,000Location: London / Remote - max 1 day a week in Office PURPOSE OF ROLE An excellent opportunity to join a leading Lloyd's Broker as a Team Leader for the Delegated Authority Claims team. You'll be responsible for managing the day-to-day running of the DA Claims team, ensuring operational efficiency, regulatory compliance, and first-class service delivery to coverholders. This role offers a blend of leadership, technical oversight, and process improvement within a dynamic and growing business. RESPONSIBILITIES Manage the day-to-day operations of the DA Claims team, including appraisals, development, and performance management.Ensure high professional standards and continual improvement in service delivery.Oversee the preparation and review of bordereaux.Maintain and update financial and claims records.Produce claims and earned-to-incurred statistics, working with other teams as required.Manage and authorise claims payments and liaison with Accounts.Build and maintain strong working relationships with clients, TPAs, insurers, and internal stakeholders.Ensure compliance with company policies, procedures, and FCA regulations including Consumer Duty and CASS.Monitor workloads, service levels, and SLAs across the team to ensure timely delivery.Support training, system testing, and implementation of new enhancements.Handle escalations and ensure effective issue resolution. DAY-TO-DAY Leading a team of Claims Technicians within the Delegated Authority Claims function.Reviewing claims activity, financial accuracy, and performance metrics.Producing daily, weekly, and monthly KPI reports.Managing workflow al