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Customer Support Executive Location: HatfieldJob Type: Full-time My client is looking for a Customer Support Executive to join their dynamic Customer Support team, where you will play a crucial role in providing first-class technical support to their customers. This position is ideal for someone passionate about enhancing customer experience and maintaining the high reputation of our company. Day-to-day of the role: Log and respond to all end-user and distributor support inquiries, ensuring all communications are recorded accurately.Follow all support cases through to completion, providing regular updates to customers or distributors and escalating to a complaint if necessary.Issue RMA numbers as required, following all remote fault diagnosis options explored.Assist the credit control team by working with end users that require after-sales support but have overdue balances.Maintain Customer related Master logs and ensure all cases are processed within the appropriate timeframe across internal/external/distributor Support teams.Log, investigate and report on all customer complaints as per company procedures.Monitor support cases for trends and potential issues, investigate where required and produce internal reporting and preventative suggested actions.Collaborate with the Product Lab team to provide technical guidance to the Customer Support team.Obtain, develop, retain and provide company responses to customers' escalated issues.Access expert advice and information from company staff, including engineers and suppliers, for additional diagnostics or information.Provide assistance to the product development team in the verification and validation of new product designs/software features. Required Skills & Qualifications: Proven experience in customer support or a similar role,