About

• We are looking for experienced Customer Support Engineer in professional AV industry with prior experience or knowledge in motion capture, game development, virtual production, movement science, biomechanics, or other 3D-related applications, and experience in coding in C++, C#, Python, Matlab, or familiarity with 3D/motion software such as Maya, MotionBuilder, Unreal Engine, Unity, etc.

Essential Duties and Responsibilities

• Provide prompt and professional technical support to customers via phone, email, and other communication channels, addressing day-to-day questions and troubleshooting unexpected hardware and software issues.
• Perform internal testing and validation of OptiTrack hardware and software to develop effective workflows, identify potential issues, and proactively anticipate customer needs.
• Travel to customer sites (up to 50–70% of the time) to perform system installations, configure equipment, and deliver comprehensive on-site training and support.
• Assist sales and engineering teams by conducting product demonstrations, explaining system capabilities, and advising customers on how OptiTrack technology can best address their motion capture requirements.
• Maintain clear and consistent communication with internal teams, providing feedback and updates to help resolve emerging issues and improve products and internal processes.

Requirements

• Ability to learn and perform small and large camera system installations, configure and operate our software, and train customers effectively.
• Ability to travel frequently within the territory and Europe
• Excellent verbal and written communication skills, with the ability to explain technical information clearly to diverse audiences.
• Customer-facing mindset and be comfortable contributing to demos and representing the company publicly (e.g. trade shows).
• Experience troubleshooting and resolving technical issues involving both hardware and software.
• Familiarity with 3D concepts and applications, such as motion capture, animation, movement science or related technologies.
• Ability to work independently as a self-starter who actively monitors tasks and takes initiative without being asked.
• Strong team player with a willingness to seek feedback, follow company best practices, and continuously learn and improve.

Experience

• motion capture or movement science: 1 year (required)
• game development: 1 year (preferred)
• biomechanics or other 3D-related applications: 1 year (required)
• coding in C++ / C# / Python / Matlab: 1 year (required)
• familiarity with 3D/motion software : 1 year (preferred)

Work authorisation

• United Kingdom (required)

Willingness to travel

• 50% (required)
• Work Location: Remote
• All benefits start on first day of employment!
• 75% employer-paid medical for employee. Family coverage also included.
• 100% employer paid dental, and vision for employee and dependents
• 100% employer paid long-term, short-term disability, and life insurance policy
• 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately.
• 10 paid holidays
• Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)

EEOC Statement

• OptiTrack is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training. We are committed to remaining a drug free workplace