Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Office Angels

Reed

Leicester, Leicestershire

2 hours ago

No application

About

? Technical Support Engineer / Customer Support Engineer?? Full-Time | Permanent?? Competitive Salary + Benefits?? Start Date: ASAP Are you an experienced Technical Support Engineer with a passion for engineering Do you thrive in fast-paced, high-performance environments where innovation and quality are key? If so, this could be your next big opportunity. ?? What You'll Be Doing Build and manage strong, long-term relationships with both procurement and technical stakeholders. Act as the key link between customers and internal teams, representing customer needs throughout the business. Provide technical guidance, support, and solutions to internal and external stakeholders. Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations. Monitor sales performance and KPIs, assisting with strategic planning and budget alignment. Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships. Conduct market analysis and customer satisfaction reviews, initiating improvements where needed. Contribute to product innovation and continuous optimisation. ?? What You'll Need to Succeed A degree in a technical discipline - Mechanical Engineering preferred. Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting. Excellent interpersonal skills, with the ability to communicate complex information effectively. Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word). Ability to r