About

Following your induction and training candidates will be offered the option of hybrid working 2 days a week.What You’ll Do on a Day to Day BasisAnswer incoming calls from customers; providing product information, account opening services as well as account servicing and general supportBuild rapport with our customers to resolve service issues and customer questionsTake ownership of customer enquiries and respond to escalated customer issues in accordance with agreed proceduresSupport the day-to-day coverage of customer account maintenance processes including but not limited to application review and processing, money movement, correspondence and complaint handling and responsesDocument all service interactions for each assigned customer in accordance with established procedures and compliance policiesRecognise that quality is measured through call recordings and case auditingMeet established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customersCommunicate professionally with customers, leadership and peers on status of accounts and escalations in accordance with established standardsComplete ongoing compliance and remedial training as scheduledProactively identify any new issues or risksAccomplish Today's Client is Looking ForPositive, self-directed, detail oriented individuals with a passion to deliver exceptional service to customers and able to work independently in a team-oriented and fast paced environmentStrong interpersonal and communication skills, negotiation skills are a plusGood problem-solving skillsIs adaptable, high-energy levels and desire to help othersExcellent team playerGood analytical and problem-solving skills with a view to suppor