As a Customer Support Advisor at Booksy, you’ll play a crucial role in ensuring our customers feel supported and valued. You’ll be the friendly voice and problem-solver, providing timely and effective assistance across various communication channels. Your focus will be on creating positive customer experiences and building lasting relationships.

What you’ll do:

• Provide exceptional customer support through chat, calls, and emails, ensuring every interaction leaves a positive impression.
• Efficiently address customer queries, concerns, and requests, meeting response time targets and striving for first-contact resolution.
• Demonstrate your problem-solving skills by identifying customer needs and delivering tailored solutions.
• Maintain accurate and detailed records of customer interactions in our CRM system (Salesforce).
• Act as a customer advocate, sharing feedback and insights with the team to improve our product and service.
• Collaborate with other Booksy teams, including sales, onboarding, operations, HR, and marketing, to ensure a seamless customer experience.
• Participate in team meetings, training sessions, and projects to enhance your product knowledge and skills.

Requirements

What you’ll need to succeed:

• You’ll need proven, hands-on experience in customer support or a related field.
• Strong communication skills, both written and verbal, with the ability to adapt your style to different audiences.
• Native-level English proficiency.
• Technical proficiency with Google Suite, Salesforce (or a similar CRM), and various communication tools (phone systems, email platforms, live chat).
• Excellent organizational and time-management skills, with a keen eye for detail.
• A proactive and positive attitude, with a passion for helping customers and driving improvements.

Benefits

Some of the benefits we offer are:

• This is a fully remote position, we take pride in being a globally distributed team
• A holiday allowance + public holidays + your birthday day off
• Private health insurance
• Access to Worksmile and Officevibe wellbeing app
• Other benefits depending on the country you are based

A bit about Booksy:

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.