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Customer Support AdvisorBased in Broxbourne, HertfordshireFixed-Term Contract, full-time, 37 hours per weekSalary: £28,436 - £31,596 per annum (pro rata)We have an exciting opportunity for a customer service or call centre professional to support our customers on a fixed-term contract until March 2026 as part of our dedicated organisation.In this role, you’ll join our Property and Housing Services team and act as the first point of contact for customers engaging with us across various channels. You’ll be the friendly face providing administrative support for housing enquiries and issues residents are experiencing. Supporting our teams to deliver great services, you will diagnose and log repairs, handling property queries and dealing with every request in a polite and timely manner. You’ll be the vital person co-ordinating repairs, processing payments and maintaining tenancy records, whilst facilitating access and security and ensuring compliance.We’re looking for someone with…- Experience of working in a customer service or call centre environment - Excellent listening and resolution skills- Solid numeracy skills and basic awareness of safeguarding principles- Strong written and verbal communication skills and the ability to communicate effectively with a diverse range of people and adapt approaches to meet individual needsDue to the nature of the role, an enhanced DBS check will be required.We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive c