Customer Success Specialist
Lynx Recruitment Ltd
Northampton, Northamptonshire
•1 week ago
•No application
About
Lynx are looking for an experienced Customer Success Specialist to lead post-sale customer engagement and help drive long-term client satisfaction and growth. This role combines relationship management, data analysis, reporting, and cross-team collaboration.Key Responsibilities:Serve as the main point of contact for key customersBuild strong relationships and understand customer goalsProactively identify growth opportunities and potential risksCollaborate with sales, operations, and technical teamsAnalyse customer health metrics and prepare performance reportsLead customer meetings and training sessionsSupport and mentor junior team membersCollect and share customer feedback internallyHelp improve customer success processes and workflowsCoordinate logistics and resolve customer issuesRequirements:3–5 years’ experience in a customer-facing B2B roleStrong communication and relationship-building skillsExperience managing customer accounts and driving successComfortable with CRM and project tools (e.g., Salesforce, Jira)Organised, proactive, and detail-orientedBachelor’s degree preferred
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