About

• Who We Are
• At BrightOrder, we don’t just build software - we power the fleets that keep the world moving.
• Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably.
• We're rapidly expanding and building a top-tier Customer Success team. Join us and be a part of our growth!
• Who You Are
• You’re proactive, empathetic, and driven by outcomes - not activity.
• You take ownership of your customers’ success and pride in seeing them thrive.
• You coach others by example, lead through influence, and bring structure to chaos.
• You use AI tools to save time, analyze data, and elevate the customer experience.
• You stay calm when pressure hits and find solutions others might miss.
• If you believe customer success isn’t a department - it’s a mindset - then this is your opportunity to make a real impact.
• Culture & Work Ethics
• We act with clear intent, we are accountable for results, not for making excuses.
• We communicate difficult truths with kindness, then take action.
• If you’re reading this and thinking “HELL YEAH”, keep going.
• What You’ll Do
• Be the go-to hero for customers using our SaaS and connected hardware products.

• Build trusted relationships that turn customers into advocates.

• Take ownership of issues from start to finish — no open loops.

• Collaborate with development, QA, and product teams using HubSpot, Jira, and internal systems.

• Anticipate customer needs before they ask — and deliver above expectations.

• Identify trends and share insights that help us improve every day.

• Support new teammates with best practices and product knowledge.

• Leverage AI tools (ChatGPT, Fin.AI, HubSpot AI, or Copilot) to enhance communication, reporting, and workflow efficiency.

• Track KPIs and customer health metrics to help leadership predict risk and drive retention.
• How You’ll Win Here
• 💬 Customer Happiness: You make customers feel heard, supported, and delighted.
• 📈 Retention & Growth: You help customers renew, expand, and refer others.
• ⚙️ Operational Excellence: You keep your processes clean, measurable, and efficient.
• 💡 AI Empowerment: You use technology to work smarter, not harder.
• 🤝 Team Culture: You share ideas, celebrate wins, and keep energy high.
• What You Bring
• 3–5 years in Customer Success, Account Management, or client-facing SaaS/hardware support.

• High emotional intelligence — you listen first and communicate with empathy.

• Proven ability to own results and handle challenging situations calmly.

• Strong organizational and time-management skills.

• Familiarity with HubSpot, Jira, or similar tools.

• Hands-on experience using AI tools (ChatGPT, HubSpot AI, Copilot, Fin.AI) for reporting, analysis, or communication.

• Self-starter attitude — you perform with autonomy and integrity in a remote environment.
• Why BrightOrder
• 💻 100% Remote – Work from anywhere in Canada or the U.S.

• 💰 Competitive salary range: $65,000–$85,000 CAD (or USD equivalent)

• 🌱 A culture built on Passion, Integrity, Growth Mindset, Authenticity, and Accountability

• 📚 Career growth support – continuous learning, mentorship, and internal mobility

• 🧠 Access to cutting-edge AI tools and systems to accelerate your success

• 🎉 Team recognition programs that celebrate wins and milestones

• ❤️ Comprehensive health, dental, and vision coverage

• 🏖️ Paid vacation and personal days — because balance matters

• If this sounds like you…
• Don’t just send a résumé.
• Send a short message telling us why you’d thrive here — and what customer success truly means to you.
• Because at BrightOrder, we don’t hire employees —
• We hire difference-makers who elevate everyone around them.