About

RemoteUp to £50k p/a + £10k Uncapped OTEThis is a great opportunity to join a fast growing Tech Start-up based in London, offering remote working arrangements, where you will work within a great team and have the genuine opportunity to develop a worthwhile career.They are a forward thinking organisation, who offer a great working environment, with excellent benefits and an uncapped opportunity to earn.As a CSM, you will act as an ambassador for the company and be a regular contact for new and existing customersYou will be retaining and growing existing customer base through retention and up-sales.THE ROLEWe’re looking for a Senior Customer Success Manager to help retain and grow our existing customers as the business scales.This role will result in steep career acceleration and recognition, with a clear path from Customer Success Manager to Customer Success Team Manager and potentially Head of Customer Success.You’ll own a portfolio of customers using multiple products and ensure they see clear value across the platform.This is a hands-on senior role, combining commercial accountability, customer success delivery, and coaching responsibility within the Customer Success team.The primary measure of success for this role is renewals, upsells, and net revenue retention (NRR).KEY RESPONSIBILITIESACCOUNT OWNERSHIP & RENEWALS• Quickly build a strong understanding of the product and customer base, and take full ownership of managing and developing assigned accounts from the outset.• Manage an owned portfolio of approximately 35–50 customer accounts • Be accountable for approximately £500k–£700k in annual renewal revenue, with quarterly renewal targets and a minimum 95% renewal ra