About

This position is a hybrid role based in London, with 3 days onsite per week.Imagine a career where your creative inspiration can fuel BIG innovation. Immerse yourself in our award-winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide. Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like QuickBooks, MailChimp and TurboTax, we're using technology to build solutions to challenging financial problems for millions of people around the world. We are transforming our customer success function from a cost center to a value driver. We now play a pivotal role in driving retention and monetisation, through delivery of exceptional customer experiences that build confidence at every touchpoint. This cultural shift moves from an approach that focussed on traditional call center indicators to delivering what matters to our customers and harnessing the power of our ecosystem of products and services to increase customer lifetime value and ARPC. The successful candidate will help to shape and deliver the customer success strategy for retention and monetisation of our customer base. As our customer base primarily consists of accountants, sole traders and small businesses, we focus on 1:many initiatives - both digital and value added human services. This enables us to execute on our strategy at scale. This role reports directly to the Senior Manager of Growth and Retention with scope across the local market. This is an individual contributor role. The team working model is hybrid, with 3 days per week in the London office (Victoria). ResponsibilitiesThis is a London (Victoria) based role, with a hybrid office culture of 3 days onsite per week. Imagine a role where your ide