About

Are you confident, organised, and passionate about delivering exceptional customer service? A leading services company based in Preston is looking for a Customer Success Executive to nurture key client relationships while ensuring outstanding service delivery.You’ll be the first point of contact for key accounts, coordinating with a nationwide supply chain, managing queries, and helping to deliver seamless solutions. This is a great opportunity to be part of a busy, supportive service team with plenty of room to develop.The Role & ResponsibilitiesServe as the primary contact for key accounts, ensuring a positive customer experienceCoordinate with the national supply chain to deliver efficient servicesProcess orders and support smooth service deliveryHandle and resolve customer complaints professionallySpot opportunities to promote additional servicesMaintain accurate CRM records and provide general admin supportDeliver excellent communication via phone and emailSupport account growth and retention across existing clientsPerson SpecificationStrong IT skills and CRM experienceExcellent communication and relationship-building abilitiesConfident working independently and as part of a teamGreat attention to detail and a methodical approachKnowledge of waste management is an advantageSalary & Benefits£28,000 per annum25 days annual leave + bank holidaysFree impartial financial adviceModern office with onsite caféFree fruit boxesFree onsite parkingPension: 5% employee / 3% employerHealthcare cashback planAccess to ethical loan & savings productsEnhanced maternity & paternity payCycle to work schemeApply TodayIf y