Customer Success Specialist
Location: London (Hybrid)
Contract: 6 months

We're looking for a proactive Customer Success Specialist to join a Global leading company focused on financial training & learning solutions. to join on a 6-month contract. You'll play a key role in supporting both new and existing clients, ensuring smooth onboarding and day-to-day business processes.

What you'll be doing:

• Lead end-to-end client onboarding processes
• Review and coordinate contracts, SLAs, and performance agreements
• Act as a key liaison between clients and internal teams
• Track commercial metrics and manage timelines
• Resolve issues quickly to maintain strong client relationships

What we're looking for:

• Experience in client onboarding, client services, or implementation
• Familiarity with contracts, SLAs, and KPIs
• Excellent communication and stakeholder management skills
• Strong organisational skills and ability to deliver to deadlines
• Background in financial services, professional services, or training is a plus

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