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Customer Service Analyst (6-month Fixed-Term Contract) Company overview: A leading international law firm that values collaboration, diversity, and innovation. The organisation is dedicated to fostering a supportive, inclusive, and high-performing environment, offering global exposure and a commitment to career development. Role overview: As a Customer Service Analyst, you will be the main point of contact for clients using the company’s cutting-edge legal platform. Your responsibilities will include: Engaging regularly with customers to understand and respond to their needs.Acting as the bridge between customers and internal teams, sharing feedback and suggestions.Ensuring customer satisfaction and helping clients make the most of the software.Providing training and support on new features or upgrades.Supporting the Support Desk by resolving queries and escalating issues as needed.Contributing to team strategies with data-driven insights and recommendations.Assisting with the development of product metrics and customer success tools.Creating reports and feedback to help shape business strategy and product development. Key skills required: Strong interpersonal and communication skillsOrganised and results-driven approachProactive with strong problem-solving abilitiesAnalytical mindset and attention to detailComfortable presenting to senior stakeholdersExperience in customer success or account managementProficient in MS Office and CRM softwareFamiliarity with technology solutions to improve processesAdaptable, with an entrepreneurial mindsetEnjoys working in fast-paced, high-performance teams Benefits: Opportunity to work for a respected international firm with a global outlookInvolvement in strategic and innovative proje