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Customer Solutions Specialist Salary up to £28,000LocationManchesterPurpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction.Reports to Customer Solutions ManagerDay-to-day responsibilities include but are not limited to the below:Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raisedRecord accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be producedTake ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any riskIdentify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usageProvide feedback to sales and service agents, to help improve efficiencies, processes and promote best practiceHelp to improve client sentiment and online reputation by pro-actively contacting dissatisfied usersKey requirements Required skills and experienceCustomer service experience is essentialThe ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations base