Customer Services Supervisor
Meridian Business Support
Exeter, South West, EX5 2AG
•8 hours ago
•No application
About
The Opportunity:
If you're a talented, experienced Customer Services Supervisor who truly wants to deliver the highest level of customer satisfaction in a B2B and B2C environment, whilst inspiring your team to do the same, then we'd love to hear from you. You will be accountable for leading, developing and supporting a team of Customer Services Advisors, maintaining service standards and driving improvements across customer experience, sampling and display initiatives. This is a manufacturing environment, where product satisfaction and order progressing are key.
The Role:
- Lead, coach, develop and support the Customer Service Advisors to ensure strong performance and engagement.
- Develop a continuous training programme to build skills and knowledge.
- Track and report on response times, accuracy, delivery timelines, and satisfaction trends.
- Monitor team and individual performance, highlighting insights and opportunities.
- Support ERP/CRM optimisation to align service platforms with business strategies.
- Drive initiatives that integrate physical and digital touchpoints to enhance the customer journey.
- Ensure prompt and effective handling of customer enquiries and complaints.
- Handle escalated customer queries, balance B2B and B2C service needs and tailor approaches by channel.
- Partner with Sales, Marketing, Purchasing, Quality and Production to resolve escalations and improve processes.
You'll Offer:
- Proven experience in a supervisory customer service role.
- Strong knowledge of B2B and B2C service environments.
- Excellent interpersonal and people management skills.
- Skilled in managing priorities under pressure.
- Analytical mindset with strong problem-solving skills.
- Familiarity with CRM/service platforms and KPI reporting.
- Experience across multiple sales routes to market (e-commerce, retail, distribution) is advantageous.
Offers You:
Hours of work 9.00am – 5.30pm
Life Assurance
Staff Discount
Cashplan Scheme
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
If you're a talented, experienced Customer Services Supervisor who truly wants to deliver the highest level of customer satisfaction in a B2B and B2C environment, whilst inspiring your team to do the same, then we'd love to hear from you. You will be accountable for leading, developing and supporting a team of Customer Services Advisors, maintaining service standards and driving improvements across customer experience, sampling and display initiatives. This is a manufacturing environment, where product satisfaction and order progressing are key.
The Role:
- Lead, coach, develop and support the Customer Service Advisors to ensure strong performance and engagement.
- Develop a continuous training programme to build skills and knowledge.
- Track and report on response times, accuracy, delivery timelines, and satisfaction trends.
- Monitor team and individual performance, highlighting insights and opportunities.
- Support ERP/CRM optimisation to align service platforms with business strategies.
- Drive initiatives that integrate physical and digital touchpoints to enhance the customer journey.
- Ensure prompt and effective handling of customer enquiries and complaints.
- Handle escalated customer queries, balance B2B and B2C service needs and tailor approaches by channel.
- Partner with Sales, Marketing, Purchasing, Quality and Production to resolve escalations and improve processes.
You'll Offer:
- Proven experience in a supervisory customer service role.
- Strong knowledge of B2B and B2C service environments.
- Excellent interpersonal and people management skills.
- Skilled in managing priorities under pressure.
- Analytical mindset with strong problem-solving skills.
- Familiarity with CRM/service platforms and KPI reporting.
- Experience across multiple sales routes to market (e-commerce, retail, distribution) is advantageous.
Offers You:
Hours of work 9.00am – 5.30pm
Life Assurance
Staff Discount
Cashplan Scheme
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
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