About

Fixed Term Contract: 12 MonthsIndustry: Financial ServicesCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Job summary overview The QA team in customer services is responsible for outcome testing across multiple channels and processes and products, providing assurance to the business that we are meeting corporate objectives and outcomes provided for customers are fair and in line with both business and regulatory requirements.As a QA analyst, you'll undertake timely and accurate outcome testing on a day-to-day basis, working in close conjunction with CS Operational Specialists and Risk and Compliance to deliver consistent and meaningful reporting to support process enhancements, root cause analysis and best practice.The role provides the opportunity to learn about our different financial products and processes across Canada Life, primarily focusing on using QA data to support team leads in developing their teams and identifying where gaps exist, assisting the QA Team lead in designing protocols for testing and reporting What you'll do: Customer Outcomes Assessment: Evaluat