Customer Services Officer (Full time)
Chichester District Council
Chichester
•16 hours ago
•No application
About
Salary
£26,824 - £28,142
Contractual hours
37
Basis
Full time
Package
26 days paid AL pro rata for part time staff, Flexi Scheme, Excellent contributory pension scheme, Cycle to work, Health & Wellness checks, Store discounts, gym membership discount
Date posted
31/10/2025
Job reference
CUSY25N003
Chichester District Council are committed to providing a first-class service to its customers and in recognition of this commitment, we equip and train our frontline staff to be true customer champions.
If you:
- have a positive attitude
- enjoy dealing with a variety of people and queries
- are self-motivated
- and a team player
We would welcome your interest in the following vacancy.
The customer services officer will answer customer enquiries across many council services, via the telephone and email.
Additionally, officers are responsible for greeting all persons visiting the offices and assisting them, as appropriate. This post is busy and challenging within a constantly evolving service. Thorough training will be provided to the successful candidate.
Applicants should have the ability to work as part of a team and have excellent communication and IT skills.
Interviews to be held on: 19th November 2025
For more information about the post please contact Victoria Stapleton on vstapleton@chichester.gov.uk
Employee benefits include:
- Excellent defined benefits Pension Scheme
- Minimum 26 days holiday going up to 31 days after 5 years (or before with previous service) plus paid Bank Holidays
- Flexi-time (available for most positions) - potential to build up an extra 12 days leave a year
- Flexible working arrangements including working from home and 9-day fortnight options
- Employee Assistance Programme for staff and their relatives
- Cycle to Work Scheme/Car and Cycle Loan Scheme/discounted city centre parking/ Lease Car Scheme
- Health & Wellbeing initiatives including free health checks and free eye tests plus subsidised leisure centre membership
- Payment of your main professional subscription fee.
- Training and development opportunities – including funding of professional qualification training
- Staff Awards Scheme
Chichester District Council has a commitment to Equality of Opportunity in Employment. If you have a disability which makes it difficult for you to complete our application form please contact the HR Section who will assist you.
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